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Whatever it is, if it concerns the service you receive from Moorlands Housing we want to hear about it.
Your comments will help us to monitor and change the way we work and allow us to provide an open, honest and dedicated service, which continuously improves.
If you have got something to say, whether it’s positive or negative, you can do so in writing, in person, by telephone, by email, or by competing the form below, and we will always offer to help you with any special communication needs that you might have.
Stage 1 - First response
All feedback, whether positive or negative will be logged onto our system. Negative feedback will be dealt with immediately and you will be informed of what action will be taken to remedy the situation.
Stage 2 - Managers response
If you are not happy with the stage 1 response your case will be referred to the relevant manager and Moorlands Housing will respond within 10 working days
Stage 3 - Executive referral
If you are not happy with the stage 2 response your case will be referred to the relevant Director who will then investigate the case taking into account the action taken to date. if you are not happy with the outcome of the three stages you have the right to appeal to a panel.
Appeal
If you take your case to appeal you will meet a panel that will include Moorlands Housing Chief Executive, a Director and two board members
Ombudsman
If you are still unhappy with the outcome of your case you will be advised to contact the Housing Ombudsman
The Housing Ombudsman Service
Norman House
105-109 The Strand
London
WC2R 0AA
0845 712 5973
ombudsman@ihos.org.uk
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Feedback Form
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